Responsible Gaming — Play Safely and Stay in Control at 12hbaj

1 Age Restriction and Verification

Age verification is a mandatory step in the 12hbaj account registration process. Every new account holder is required to submit valid identity documentation — such as a National Identity Card (NID), passport, or birth certificate — confirming that they are at least 18 years of age before any deposit or wagering activity is permitted.

12hbaj employs a multi-stage KYC (Know Your Customer) process to verify age and identity. This process is not optional. Accounts for which age verification has not been completed within the required timeframe will be temporarily restricted until verification is successfully provided. 12hbaj reserves the right to permanently close any account found to belong to a person under 18 years of age and to void all associated winnings.

Protecting minors from accessing gambling content is a shared responsibility. If you share a device with younger family members in your household in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly encourage you to:

• Log out of your 12hbaj account after each session rather than remaining logged in.
• Use your device's parental control or screen-time management features to restrict access to gambling websites.
• Keep your 12hbaj username and password confidential — do not share your login credentials with anyone, including family members.
• Consider using third-party content filtering software to block access to gambling sites on shared family devices.

2 Deposit and Spending Limits

Managing your gambling expenditure starts with setting clear financial boundaries before you play. 12hbaj provides a suite of financial limit tools that are fully under your control and can be set directly from your account settings at any time.

Types of financial limits available on 12hbaj:

• Daily deposit limit: The maximum amount you can deposit in any single 24-hour period, measured from midnight BST (UTC+6).
• Weekly deposit limit: The maximum total deposits permitted across a rolling 7-day window.
• Monthly deposit limit: The maximum total deposits permitted across a calendar month.
• Session loss limit: A cap on the maximum amount you can lose within a single continuous gaming session.
• Total loss limit: A rolling limit on net losses across daily, weekly, or monthly periods.

All deposits at 12hbaj are processed in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and supported bank transfer services including Dutch-Bangla Bank and City Bank. Your limit settings apply consistently regardless of which payment method you use to fund your account.

We encourage every 12hbaj player — whether a new user or a long-established member — to review and update their deposit limits at the beginning of each month. Treating your gambling budget with the same discipline you would apply to any other monthly entertainment expense is one of the most effective responsible gaming habits.

3 Self-Exclusion Tools

Self-exclusion is one of the most powerful tools available to anyone who feels that their gambling is no longer under control, or who simply wants to take an extended break. Activating self-exclusion on 12hbaj is free, confidential, and takes effect within minutes of your request.

How to request self-exclusion from 12hbaj:

• Contact our 24/7 live chat support team and request self-exclusion. Our agents are trained to process self-exclusion requests sensitively and without judgment.
• Email [email protected] with the subject line "Self-Exclusion Request" and include your registered username and the duration of exclusion you are requesting.
• Complete the self-exclusion form available in your account settings under the "Responsible Gaming" section.

What happens when self-exclusion is activated:

• Your account is immediately locked and you will be unable to log in.
• All pending promotional offers and bonus credits are cancelled and removed from your account.
• All marketing emails, SMS messages, and promotional push notifications are suppressed for the duration of the exclusion.
• Any attempt to create a new 12hbaj account during the exclusion period will be detected and blocked.
• Any funds remaining in your 12hbaj account balance at the time of exclusion can be withdrawn by contacting our support team — your money does not become inaccessible as a result of self-exclusion.

4 Time-Out and Cooling-Off Periods

A time-out is a shorter form of voluntary account suspension designed for players who need a structured break from gambling but are not at the stage of requiring long-term self-exclusion. Time-outs at 12hbaj are available in the following durations:

• 24-hour time-out: A full day away from the platform, useful after a frustrating session or following a significant loss.
• 7-day time-out: A week-long suspension that provides enough distance to reassess your gambling habits without committing to a longer absence.
• 30-day time-out: A month-long cooling-off period recommended for players who are noticing early warning signs of problematic gambling behaviour.

During any active time-out period, your account login is disabled, no deposits can be processed, and no bets can be placed. Unlike deposit limits — which can be reduced immediately — a time-out cannot be cancelled or shortened once it has been activated. This firm boundary is intentional: it removes the temptation to end the break early during a moment of impulse.

To activate a time-out, navigate to the "Responsible Gaming" section of your 12hbaj account settings or contact our support team directly via live chat. Time-outs are processed instantly and confirmation will be sent to the email address registered to your account.